Improving quality and length of life

Bassetlaw PCT

Access to Information

Information about your personal treatment and care will normally be something you will discuss with the healthcare professionals with whom you come into contact. However there may be other issues about which you would like further information and in this part of our website we explain how you can get such information.
 

Subject Access Requests under the Data Protection Act 1998

If you want to ask us for information which we may hold about you personally then this will be dealt with under the Data Protection Act 1998. This would include information relating to health records, employment and training records – anything which is limited to you as a person whether as a patient, employee or partner of any kind.

If you wish to make a Subject Access Request you should write to the:

Information Manager
Bassetlaw PCT
Retford Hospital
North Road
Retford
Notts
DN22 7XF

In all cases charges as appropriate, which are identified under the Data Protection Act 1998, can be charged for the Subject Access to a maximum of £50.00. On receipt of your completed application form you will be informed of the charges involved.

For GP records you should contact the Practice Manager at the surgery where you are registered.

For Hospital records you should contact the Medical Records Manager at the hospital where you were treated.

Under the Data Protection Act 1998 we have 40 days to provide the information you ask for. If you are unhappy with any aspect of the way in which we deal with your Subject Access Request you may complain to

The Complaints Manager
Bassetlaw Primary Care Trust
Retford Hospital
North Road
Retford
Nottinghamshire
DN22 7XF
 
Tel: 01777 274400
Fax: 01777 274455

Or to the Information Commissioner at

ICO helpline
08456 30 60 60
01625 54 57 45

Fax: 01625 524510

By post: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

http://www.ico.gov.uk/complaints.aspx

Or, if you feel we have failed to disclose information without good reason you may apply to a Court for disclosure.

Freedom of Information Act 2000

Publication Scheme

In order to comply with the Freedom of Information Act 2000, public sector organisations such as ours have to routinely publish information whenever possible.

The Information Commissioner, who is responsible for monitoring and enforcing compliance with the Freedom of Information Act 2000, has drawn up what is called a Model Publication Scheme for all public sector organisations which we have decided to adopt and formally commit to. The Commissioner has also published a ‘Definition Document for NHS Organisations, which sets out in some detail what his minimum expectations are as far as we are concerned.

We have reviewed the information we routinely put into the public domain to ensure we are compliant with the Definition document. You will be able to see where we don’t hold relevant information or where for some reason we have decided not to routinely disclose information identified in the Definition document by referring to our Publication Scheme Guidance to Information.

Most of the information we make routinely available can be accessed through our website. Such information is continually updated. If you cannot find information and we have indicated in the definition document that the information is routinely available this may be because the information cannot be loaded onto our website. In such circumstances please contact

Information Manager
Bassetlaw PCT
Retford Hospital
North Road
Retford
Notts
DN22 7XF
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and ask for the information to be provided to you.

Accessing information which is not included in the Publication Scheme

As an open and transparent organisation we are committed to routinely publishing as much information as possible; however if you want information which is not on our website or otherwise available through our guide to information you may ask us for it in accordance with further provisions of the Freedom of Information Act 2000 and of the Environmental Information Regulations 2005. Requests for such information should be sent to

Information Manager
Bassetlaw PCT
Retford Hospital
North Road
Retford
Notts
DN22 7XF
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

By law we have to deal with such requests within 20 working days. If you make a request and are not satisfied with the way in which we deal with it you may ask us to review any decision we make. If you wish us to undertake such a review you should write to:

Phil Mettam
Director of Commissioning
Bassetlaw PCT
Retford Hospital
North Road
Retford
Notts
DN22 7XF

Any review will normally be under the control and direction of a senior member of staff who had no involvement in the original decision or process.

If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner whose address is

The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

http://www.ico.gov.uk/complaints.aspx

Fees and Charges

The Freedom of Information Act and the associated Fees Regulations stipulate that we cannot levy a fee for information unless there is a statutory basis for doing so or the amount of time taken to locate the information exceeds 18 hours. However we are allowed to charge for disbursements related to the provision of information and any reformatting requested by the applicant provided we ensure that applicants are aware of any charges which may be made.

No charges will be made for any information accessed via our website. For any information which is provided in hard copy and where there is no statutory provision for charges our rates for photocopying, reformatting and postage will be as follows:

Photocopying
One hard copy of the requested information: Free
Multiple copies: 10p per sheet

Reformatting
Re-formatting on CD: £5.00 per CD
Other formats: Cost on application

Copyright

The material available through this Publication Scheme is subject to the PCT's copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner. Where any of the copyright items in this Scheme are being published or copied to others, you must identify the source of the material and acknowledge the copyright status.

Permission to reproduce material does not extend to any material accessed through the Publication Scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned.

For OPSI Guidance Notes on a range of copyright issues, see the OPSI website